Hi @Qamarraw ,
Sorry to hear you haven't had any confirmation on your order as of yet.
This isn't unheard of unfortunately, I myself have had this happen on numerous occasions, as recently as yesterday when ordering a new Series 6 Apple Watch.
Best thing to do is call 150 and go through Option 1 to Account Queries and this should get you through to CS who will be able to confirm the details of your order and if there is anything - in terms of information - required to confirm your order.
It is unlikely that they will be able to email out the actual confirmation itself, as this is part of an automated process, however you will at least be able to get a verbal confirmation and text through to answer your concerns.
Hope this helps and let me know how you get on.
All the best,
Steve
