iPhone 12 pro 160gb

[Mikey55]

Hi I ordered the phone on December 1st for a surprise for my daughter going on a gap year leaving December 20th and still no phone as 24 hour delivery was promised to me! The local EE have them in stock but won’t release them or let me in the shop while playing on there phones I need urgent help and have WiFi only so I can ring th please could someone help me Michael Freemantle 

[Mikey55]

As I said I have no landline or phone just left with Wi-fi could you pass this to customer service please, 

[Katie_B]

Hello @Mikey55. 

I am unable to pass this over as our customer service team would need to speak to you to access your account/order for security. 

Have you been able to try our online chat service?

Katie.

[Mikey55]

Hi James graphite or Black 128 gb last heard from EE was the 5th now sent same good news letter on the 15th December 

[Mikey55]

Had order in since December 1st I have no landline only WiFi and desperately need the phone as it was supposed to w24 hours could someone please help me out here as I’m stuck on an iPhone 5! Thanks 

[James_B]

Hi @Mikey55,

The delivery guidance when you placed your order was 'dispatch within 28 days'.

Hope this helps.

James

[HH8888]

I ordered 27/11, only got estimated date today of 4-9 Jan, have Ben told they are processing pre orders first, so you could be in for a long wait