error trying the upgrade

[lorns84]

Good evening, 

I am trying to upgrade online for ease however once at the checkout stage - it just keeps whirling and will not confirm upgrade or move to the confirm page. It has been doing this for the past 3 days now. 

Thanks 

[Katie_B]

Good Afternoon @lorns84. 

What phone are you trying to upgrade to?

Please also provide colour and memory size. 

Have you tried another browser?

Speak soon, 

Katie 🙂

[lorns84]

Hi Katie ... I have tried another computer and still the same whirling icon at the end of the purchase. I am after the iPhone 11 64G in preferably yellow but the green of no yellows available.
Thank you

Sent from my iPhone

[Jennarp]

Hi,

I'm experiencing the same issue, stuck on the checkout summary page.  Have you managed to find a solution yet?

[James_B]

Hi @lorns84 and @Jennarp,

I'm sorry to hear you haven't been able to process your order online.

Please get in touch with Customer Care so our upgrades team can help.

Thanks

James