Hi,there. It seems that something went wrong with my data pass plan,including my phone costs. I bought a plan in November last year, and the contract said I only need to pay 15 pounds per month,which will last a year. And it links with my visa card. however, I found out that this costed me over 40 pounds automatically since April this year, and I want to know why and can I cancel it for a few months, because I am not in the UK now, so I am not going to use it for months. How can I not letting it to charge me? Many thanks.
Hi,there. It seems that something went wrong with my data pass plan,including my phone costs. I bought a plan in November last year, and the contract said I only need to pay 15 pounds per month,which will last a year. And it links with my visa card. however, I found out that this costed me over 40 pounds automatically since April this year, and I want to know why and can I cancel it for a few months, because I am not in the UK now, so I am not going to use it for months. How can I not letting it to charge me? Many thanks.
hi, I have not used this card since May. And it still charged me over 40 pounds per month when I was in the UK in April. So weird. What is your contact number? And my online account is closed without noticing me,so I have no idea what happened.
hi, I had gave calls to the number you gave me, they said I need to make calls through MY EE app,but I cannot log into this and I do not know why. And when I logged in the website on my computer,it showed my account has been closed. Also, I was still being charged this month. Can I get some help? Thanks.
