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Wrong plan

Pingsjin
Visitor

‎28-01-2021 09:02 PM

I ordered Galax 21S Ultra with Essential 100GB on 15th Jan.

I got an email for what I ordered.

And then I got a confirmation email 18th and I didn't read it until today and it said Smart 100GB plan which is more expensive. 

I called customer service to change the plan and they said they can't. 

What the scam is this??? 

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎28-01-2021 10:55 PM

Hi @Pingsjin 

 

You will need to cancel your order and reorder. 

 

Or of you already have your handset, return it within 14 days.

 

Thanks



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