Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Where is my upgrade of iPhone 12 Pro???

V23NUS
Visitor

‎10-11-2020 08:30 AM

Hi There,

 

I ordered my iPhone 12 Pro as an upgrade on Sunday 1st November and advised up to 3 weeks for delivery but it will more than likely arrive before then.

 

I’ve now just checked my order status and it states 30th Nov to 5th December as a delivery window?  

Surely you have a rough idea in demand and can plan for this?  It’s extremely annoying knowing that you will take an upgrade order and not be able to fulfil an order on time.......

 

 

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎10-11-2020 08:52 AM

@V23NUS   EE doesn’t know how many devices they’ll get from Apple.  Apple can not make enough device and believe it or not Apple have a supply issue for parts so are taking part that should be in the iPad Pro and putting them in the 12 pro.   EE like you are waiting on delivery and if you even checked the Apple store even there it’s a minimum 30 day wait and that was the beginning of November and it will only increase.  Your blaming EE for a supply issue by the manufacturer of the device.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.