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05-10-2018 10:35 AM
Hi there,
I ordered my phone over a week ago and it still has not arrived. I cannot track it with the number I’ve been given xkn269090164
05-10-2018 11:12 AM
Good Morning @Georgiasmith85
Thanks for coming to the community.
Did you receive an email or text with a tracking number starting 000?
If so, you can use the order reference number within our online order tracker. This will give you an update on the delivery.
If not, I would give us a call on 150 so we can check the order for you and get you the reference number you need 🙂
Thanks, Leanne