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When will upgrade arrive?

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Wendygrayson
Visitor

‎26-07-2019 12:26 PM

My upgrade said I should have in 7 days but email says 28days.... Any chance of it coming earlier than 28days??

Also its now cheaper 😟

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Chris_B
EE Community Star
EE Community Star

‎26-07-2019 01:10 PM

@Wendygrayson  You'll need to call customer service about this if you ordered the device from EE directly,  Also point out about the new price difference and see what they can do.     

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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Chris_B
EE Community Star
EE Community Star

‎26-07-2019 01:10 PM

@Wendygrayson  You'll need to call customer service about this if you ordered the device from EE directly,  Also point out about the new price difference and see what they can do.     

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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James_B
EE Community Manager
EE Community Manager

‎26-07-2019 01:28 PM

Hi @Wendygrayson,

 

Welcome to the EE Community.

 

That's great advice from @Chris_B. Our Customer Care Team will be happy to help.

 

Thanks for upgrading with EE.

 

James