cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Upgrading online

Linnybean
Investigator
Investigator

I can’t seem to upgraded my contract online, I get to the end and it says it can’t verify my data?  Anyone know why this is happening 

3 REPLIES 3
James_B
EE Community Manager
EE Community Manager

Hi @Linnybean,

 

Welcome back to the community. 🙂

 

What is the full error message you see?

 

James

It says sorry there has been a problem validating your data 

James_B
EE Community Manager
EE Community Manager

Hi @Linnybean,

 

Please get in touch with Customer Care so a member of the team can help. They'll be able to report the issue with your online account and help you upgrade.

 

Thanks

 

James