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Hughesy31
Investigator
Investigator

‎02-07-2020 02:20 PM

Hi I have received an upgrade phone today but been sent a new sim with a different number? I really need to keep my old number due to being self employed. I’ve tried to phone 150 but very busy.. Regards Michael 

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎02-07-2020 03:37 PM

Hi @Hughesy31

 

Thanks for coming to the community.

 

If you log into your My EE app and select Menu, do you have two numbers showing?

 

How did you upgrade with us?

 

Speak soon 🙂

 

Leanne.

0 Helpful
Hughesy31
Investigator
Investigator
In response to Leanne_T

‎02-07-2020 03:43 PM

Hi., I upgraded through the EE app.. it has the new number on and my wife and child’s number on. It does show data for my current number then data for new number? 

0 Helpful
Leanne_T
EE Community Support Team
In response to Hughesy31

‎02-07-2020 03:55 PM

Hi @Hughesy31

 

Thanks for the quick reply.

 

I would suggest getting in touch with our Mobile Care team, they can check your account for you and help you further.

 

Let me know how you get on 🙂

 

Leanne.

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