Upgrade

Joeharris519
Visitor

‎21-08-2019 07:26 PM

I ordered an upgrade on the 19 and got the confirmation email but when I checked the order number it’s saying still not  processed. I had it sent to a store as it said it would be quicker however if I had it delivered it would have been here tomorrow!! Please could you tell me how to cancel thanks 

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎21-08-2019 07:33 PM

@Joeharris519   You’ll need to call customer services to cancel. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Jon_K
Former EE Employee

‎22-08-2019 09:05 AM

Hi @Joeharris519.

 

Thanks for coming to the community.

 

If you contact our Mobile Care team as @Chris_B has mentioned, they will be able to cancel this for you.

 

Let us know when it arrives 🙂

 

Jon

 

 

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