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Upgrade

Callum021
Investigator
Investigator

‎22-11-2021 12:51 PM

Hi I placed my upgrade to iPhone 13 pro max on 08/11/21, said thanks we’ve received your Instock order. 22/11/21 now and still nothing? Checking tracking daily nothing changes waiting on confirmation any help? They took the money out my bank already tho 

0 Helpful
6 REPLIES 6
Emilijakiu
Investigator
Investigator

‎22-11-2021 12:54 PM

Same.. waiting long time still nothing. Apple told me waiting list is more than 1month…

Katie_B
EE Community Support Team

‎22-11-2021 12:55 PM

Hello @Callum021. 

 

Thanks for ordering with us. 

 

What colour and memory size did you order?

 

Does your My EE still show your old plan?

 

Speak soon, 

 

Katie 🙂

0 Helpful
Callum021
Investigator
Investigator
In response to Katie_B

‎22-11-2021 01:41 PM

iPhone 13 pro max sblue 128gb @Katie_B 

0 Helpful
Katie_B
EE Community Support Team
In response to Callum021

‎22-11-2021 01:46 PM

Thanks for letting me know @Callum021. 

 

I have checked this and can see this phone is available to order but to expect despatch in more than 28 days. 

 

As soon as your order begins to progress you will be updated, 

 

Katie 🙂

0 Helpful
Callum021
Investigator
Investigator
In response to Katie_B

‎22-11-2021 01:48 PM

My EE won’t show my pack details or what phone etc @Katie_B 

0 Helpful
Katie_B
EE Community Support Team
In response to Callum021

‎22-11-2021 01:58 PM

Hi @Callum021. 

 

Once your phone has been dispatched your plan will then be updated. 

 

Katie 🙂

0 Helpful