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14-10-2021 09:44 PM
Just payed £50 to upgrade to new phone,money left my account instantly but timed out notice came up EE web page at checkout,logged back into my EE account but no notification or new phone added to my account.
15-10-2021 08:23 AM
Hi @Statto1872
Welcome to the community.
Have you received a confirmation email? Have you checked your bank to see if the money has gone back in?
Chris
15-10-2021 08:26 AM
Hi would like to no where my upgrade order is been dragging on for weeks pls let me no ASAP
15-10-2021 08:28 AM
Hi @Jane198417
I'm going to need a bit more information. What did you order and what date did you order it?
15-10-2021 08:29 AM
I ordered I phone 11 green on 23rd September
15-10-2021 08:35 AM
would like to no where my phone is pls
15-10-2021 09:01 AM
Which memory size did you choose, @Jane198417?
I'll check our stock levels.
15-10-2021 09:14 AM
64gb green I phone 11
15-10-2021 09:44 AM
The current wait for new orders of that model is 28 days, @Jane198417.
If you would like to discuss or change your order, I'd recommend speaking to our Mobile Care team.
