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13-03-2021 10:17 PM
I rung a week ago and sorted my upgrade, the man on the phone said it would be here within the week. However I am yet to get the phone but I also have not heard from EE since, not even an email or text to confirm the upgrade? Is this normal?
14-03-2021 08:52 AM
same here upgraded last sunday and haven't heard anything since no email or text and can't even load my new plan details on my account.
14-03-2021 09:14 AM
Hi @Sophie72,
Welcome to the EE Community. 🙂
Which phone did you order?
James
14-03-2021 09:22 AM
14-03-2021 09:29 AM
Which colour and memory size @Sophie72?
14-03-2021 09:48 AM
I think it was the grey and not sure on the memory size I wasn't told. It was the deal with unlimited texts and calls and 100gb data at £41 per month
14-03-2021 09:53 AM
it was probably the 128gb model as that's the 1 i'm waiting for. was told delivery within 7 days and that was last sunday so expecting delivery soon.
14-03-2021 09:54 AM
The dispatch time will depend on stock availability of the specific model you ordered.
Our Customer Care Team will be happy to check if you get in touch.
