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SelinaShaw
Visitor

‎18-02-2021 09:18 PM

I’ve just upgraded my phone this evening, and I’d like to cancel it as I’ve found that the price I’m paying with you is a lot higher then other places. How do I go about doing this before it’s sent out? 

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XRaySpeX
EE Community Star
EE Community Star

‎18-02-2021 09:28 PM

How do I cancel if I've had my contract less than 14 days and signed up online or over the phone?

 

If you signed up to your plan online or over the phone:

  1. fill in this cancellation form
  2. email it to channel.returns@ee.co.uk or post it to: 

     

    Channel Returns

    Mercia House

    Senhouse Road

    Darlington DL1 4YB

  3. EE will be in touch with further instructions
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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XRaySpeX
EE Community Star
EE Community Star

‎18-02-2021 09:28 PM

How do I cancel if I've had my contract less than 14 days and signed up online or over the phone?

 

If you signed up to your plan online or over the phone:

  1. fill in this cancellation form
  2. email it to channel.returns@ee.co.uk or post it to: 

     

    Channel Returns

    Mercia House

    Senhouse Road

    Darlington DL1 4YB

  3. EE will be in touch with further instructions
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Go to solution
Jon_K
Former EE Employee

‎19-02-2021 08:15 AM

Hi @SelinaShaw.

 

Welcome to the community.

 

I can see you've already been given some great advice.

 

Here is our Returns Within 14 Days Help Page to give you all the information you'll need.

 

Jon

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