If you signed up to your plan online or over the phone:
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18-02-2021 09:18 PM
I’ve just upgraded my phone this evening, and I’d like to cancel it as I’ve found that the price I’m paying with you is a lot higher then other places. How do I go about doing this before it’s sent out?
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18-02-2021 09:28 PM
How do I cancel if I've had my contract less than 14 days and signed up online or over the phone?
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Channel Returns
Mercia House
Senhouse Road
Darlington DL1 4YB
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EE will be in touch with further instructions
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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18-02-2021 09:28 PM
How do I cancel if I've had my contract less than 14 days and signed up online or over the phone?
If you signed up to your plan online or over the phone:
-
Channel Returns
Mercia House
Senhouse Road
Darlington DL1 4YB
-
EE will be in touch with further instructions
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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19-02-2021 08:15 AM
Hi @SelinaShaw.
Welcome to the community.
I can see you've already been given some great advice.
Here is our Returns Within 14 Days Help Page to give you all the information you'll need.
Jon
