Hello @Andrew122 ,
Welcome to the community,
There are several threads about this, that stocks are not arriving due to the pandemic and Apple not able to keep up with demand, as parts are difficult to get for the phones.
Deliveries are also done on first come first serve, so if others have ordered before you, they will receive it first. Ringing customer service, they may have an idea when you are likely to receive it, but can say, it is worth the wait, as I have the gold one and love it, but have 256GB storage, for me ample. Here in the forum we cannot give you an update.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
