Upgrade dispatch

[Gturnbullgus]

Hi,

I ordered an upgrade Thursday last week, however, I haven’t received any email/message to say it has been dispatched yet? Said it was in stock when I ordered. 

Many thanks, 

George

[Leanne_T]

Hi there @Gturnbullgus

Welcome to the community.

What phone have you ordered?

Did you pay an upfront cost for the phone?

Also, can you check your junk/spam folders to see if the confirmation email has been sent to you and ended up in there?

Leanne 🙂

[Gturnbullgus]

Hi, 

I received an email from EE confirming order at the time, however, nothing since to say it’s on the way/been dispatched.

It was the iPhone 7, no upfront cost, £34 a month. 

George 

[Leanne_T]

Hi @Gturnbullgus

Thanks for coming back to me.

Could you let me know what colour and size iPhone 7 you have ordered?

Thanks 🙂

Leanne.

[Gturnbullgus]

Black iPhone 7, 32gb. 

£34 per month, nothing upfront, 10gb data. 

As I say I have an email from the 1st April confirming the order from EE, but nothing since. 

Thanks, 

George

[Christopher_G]

Hey @Gturnbullgus

I've checked and the stock for that phone is good. I recommend speaking to our Mobile Care team to check your order.

Let us know how you get on.

Chris