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Upgrade Sim plan

Kh4nz
Visitor

‎02-12-2020 03:37 PM

Upgraded my sim plan, recieved a confirmation email saying If you’re just upgrading your plan, we won’t need to send you a new SIM in the post. We’ll update the one you’re already using. SIM still hasn't updated 5+ hours later 

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1 REPLY 1
Katie_B
EE Community Support Team

‎02-12-2020 04:00 PM - edited ‎02-12-2020 04:02 PM

Hello @Kh4nz. 

 

Thanks for coming to the community. 

 

I would recommend allowing up to 24 hours for your new plan to come into effect. 

 

Katie 🙂

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