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Upgrade New SIM/OLD SIM

DR_User123
Investigator
Investigator

‎13-06-2020 12:43 PM

I have upgraded my monthly plan.

I have received a new phone (Motorola one) with a SIM but when I put it in the phone, it said that SIM 1 was not provided. I've tried to insert my Old Phone SIM but never managed to and has damaged it at the end.

Now I can't even use my old or new phones are they're not able to do a phone call. What can I do ??

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎13-06-2020 12:55 PM

Hi @DR_User123 

 

Did you activate your new SIM? 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
DR_User123
Investigator
Investigator
In response to Northerner

‎13-06-2020 04:51 PM

Thank you for your help. I've realized that I did not do this, so I'll try later.

Best

0 Helpful