Unsure whether upgrade has gone through

[Abbi1999]

Hi, I've placed an order to upgrade my S9 to the new S20 and I was just wondering how do I know if my order has gone through as I've received the confirmation but there has been no charge taken from my bank for the upfront yet and no sign on my ee account.

Thank you I understand you're all very busy at this time 

[Jon_K]

Hi @Abbi1999.

Welcome to the community 🙂

Did you get a confirmation email?

If so, you can track your order in our online order tracker, to see if there has been any progress so far.

Jon

[Abbi1999]

Hi I have been able to get through to one of the team and they were very helpful and the situation has been resolved thank you very much 😊Sent from my Samsung Galaxy smartphone.

[Jon_K]

That's great, @Abbi1999. 

Thanks for letting us know 🙂

Jon