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Trade in upgrade

NathanBouchet
Visitor

‎26-10-2021 11:23 PM

Hey everyone,

 

I’m looking to upgrade my iPhone 11 to the iPhone 13 Pro through the ‘trade in’ plan which lowers your monthly bill amount (‘Save £15 a month with trade in’).

The phone I’m looking to trade in is in great working condition but does have the normal wear and tear in terms of small scratches and that.


I’m wondering whether EE can change my monthly price after the they have received my phone and it has been valued? 

Just a little wary of these trade in schemes and don’t want to be left with a more expensive contract than planned.

 

Thanks!

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎27-10-2021 05:27 AM

@NathanBouchet  Wear and tear is fine.   Broken screen and dents are not. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Leanne_T
EE Community Support Team
In response to Chris_B

‎27-10-2021 08:18 AM

Hi @NathanBouchet

 

Thanks for coming to the community. 

 

You can find full information in Section 6: Valuing your product in our EE Trade in terms and conditions

 

Thanks 🙂

 

Leanne.

0 Helpful