Sim upgrade

[Woody18]

I done a sim upgrade to a new plan 2 weeks ago and had a comfirmation email sent but have had no information since and am still on old plan.

[Jon_K]

Hi @Woody18.

Welcome to the community.

Did you complete this upgrade through EE directly?

Jon

[Woody18]

I done it through the EE website

[Christopher_G]

Thanks @Woody18

I'd recommend speaking to your Mobile Care team so they can check the order for you.

Let us know how you get on.

Chris