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Sim upgrade

Woody18
Explorer

‎27-09-2020 08:50 AM

I done a sim upgrade to a new plan 2 weeks ago and had a comfirmation email sent but have had no information since and am still on old plan.

0 Helpful
3 REPLIES 3
Jon_K
Former EE Employee

‎27-09-2020 10:57 AM

Hi @Woody18.

 

Welcome to the community.

 

Did you complete this upgrade through EE directly?

 

Jon

0 Helpful
Woody18
Explorer
In response to Jon_K

‎27-09-2020 03:40 PM

I done it through the EE website
0 Helpful
Christopher_G
EE Community Support Team
In response to Woody18

‎28-09-2020 08:01 AM

Thanks @Woody18

 

I'd recommend speaking to your Mobile Care team so they can check the order for you.

 

Let us know how you get on.


Chris

0 Helpful