Sim 1 Not Allowed - New phone

[danitagen]

I bought a new phone with dual SIM card, I'm in Germany so SIM 2 is a German one. Everything was working fine until this morning. 
Now I have no access to the UK (SIM 1) number anymore and the Android message is: 

Sim 1 Not Allowed

Thanks

[danitagen]

Thank you but I've been trying exactly this since last night, I have no access to any chat feature. No pop up. All my pop up windows are set to be showing but I still can't see them in either of my browsers

[Christopher_G]

I'm sorry, but the only other option is to call from another phone, @danitagen.

Chris

[danitagen]

it's an issue with the ip address. I'm in Germany and it's not triggering any pop up chat. I have to use a VPN for it to show up.