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SIM deactivated

WillH136
Explorer

‎27-04-2021 11:40 AM

i was on PAYG and switched to pay monthly. I wanted to take my number with me so caled tech support who said it wold switch over but i would have a temporary number for a few hours. but it's been 24 hours and now it seems both my old and new SIMs have been deactivated so i don't have any phone at all other than wifi.

0 Helpful
2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎27-04-2021 12:16 PM

Hi @WillH136 


There isn't any account access on these public forums, I can only suggest calling EE C/S on 0800 0798586 from any working phone.

 

They should be able to advise further.

0 Helpful
WillH136
Explorer
In response to bristolian

‎27-04-2021 12:17 PM

Thanks - i was hoping there was an wasy solution that I was missing, but I'll wait for someone else's phone to be available. 

 

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