Who to contact with a bereavement

[stevew74]

I have been trying to report the account holders death for 3 weeks now, I last managed to speak with a lady on the 01/09/21 who said someone would call me back within 24 hours then yesterday 06/09/21 i called again and was told i would get call by the end of the day. Guess what no call..... I'm now currently on hold again with EE after a man answered and said he needed to speak with a colleague that was 32 mins ago i been on hold now. Surely when dealing with bereavement EE customer service would be a bit more professional and sympathetic with the situation.

Any help EE can give to resolve my situation would be grateful.   

[stevew74]

So after being on hold for so long listening for over 40 mins to the music the call just gets cut off EE you are a joke 3 weeks to report a death and your customer service is shocking 

[Leanne_T]

Hi @stevew74

I am very sorry for your loss and apologise for getting cut off. 

I have sent you a private message for some details to help you with the account. 

Speak to you soon. 

Leanne.

[XRaySpeX]

@stevew74 : Use this online form to tell EE about an account holder's death.