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Re: Unlocking your EE mobile phone or device

merryphone
Explorer

‎29-03-2021 06:56 PM

Hi - so I am looking to unlock my old ee device to give to my partner. As I have a new phone registered to my account it is not working when i enter my old IMEI number. Can anyone help with this? 

0 Helpful
2 REPLIES 2
James_B
EE Community Manager
EE Community Manager

‎30-03-2021 08:01 AM

Hi @merryphone,

 

Did you select the option to unlock a different phone?

 

What type of phone is it? Where was it originally purchased?

 

James

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XRaySpeX
EE Community Star
EE Community Star

‎30-03-2021 10:17 AM

@merryphone : If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, you can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it originally came with. It will first show your new current phone on that number, if any, & ask whether that is the device you want to unlock? If not, you will then have to type in the IMEI of the old phone. 

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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