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Re: Early upgrade fee

pmjones766
Investigator
Investigator

‎22-09-2021 10:51 AM

HI there, I have just seen this on my account and I was trying to upgrade. I rang EE and they said it was an error so they can not honour the said deal unless I traded in my S10 and when on a 'smart' plan which was more expensive than the one I wanted! Not happy 😞

0 Helpful
5 REPLIES 5
pmjones766
Investigator
Investigator

‎25-09-2021 05:03 PM

No apparently it is an error. I explained that they should really honour it but with no joy. I have put in a complaint though so may be worth you doing that too.

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pmjones766
Investigator
Investigator

‎26-09-2021 08:42 AM

Yes it does, it states there is still an early upgrade fee to be paid.

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Leanne_T
EE Community Support Team
In response to pmjones766

‎26-09-2021 09:03 AM

Hi @pmjones766

 

Thanks for coming back to me. 

 

Does the text or email show an end date for the offer? 

 

Leanne.

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pmjones766
Investigator
Investigator
In response to Leanne_T

‎26-09-2021 09:13 AM

The offer was on the homepage when I log into MyEE, with no end date, it just states 'Treat yourself to a 100% discount on an Early Upgrade fee'

0 Helpful
Leanne_T
EE Community Support Team
In response to pmjones766

‎26-09-2021 09:48 AM

Thanks @pmjones766

 

In this case, please give us a call on 150 and the team will get this looked into for you. 

 

Thanks 🙂

 

Leanne.

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