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Playstation store Add Funds to Wallet

chozheng
Contributor
Contributor

anyone try Playstation store Add Funds to Wallet  bill by mobile?

i try add £20 but keep "An error has occurred. Please try again."

I check my ee account , don't have a Spend Cap.

 

  

 
23 REPLIES 23

UK.

 

Can CS check how much limit left in my monthly charge to mobile?

is add on accessories include in monthly charge to mobile limit.

Thanks

James_B
EE Community Manager
EE Community Manager

Hi @chozheng,

 

Yes, Customer Care an check your monthly spend so far. Add to plan accessories are not included in your charge to mobile limit.

 

James

I’m having same issue not been able to add funds using mobile which I’ve done for years why all of a sudden do I get something went wrong error message 

Deebee1982
Investigator
Investigator

@chozheng im having same issue, did you solve it or not it’s got me stressed to bits 

@James_B hi I’m having same issue and nobody over phone can figure out why as I don’t have any restrictions but when customer services asked me to type UNBAR to 150 the messages I got back was that they can’t lift the third party bar and to contact 150 but when I spoke to them about it I don’t have a third party bar on so I’m  infused of what is going on 

James_B
EE Community Manager
EE Community Manager

Hi @Deebee1982,

 

Welcome to the EE Community. 🙂

 

Could you have reached the monthly charge to bill limit of £240?

 

James

@James_B  hi thanks for the reply no I haven’t used any over, I’ve spoke to a few people over phone whom can’t seem to understand why it won’t work 

James_B
EE Community Manager
EE Community Manager

Hi @Deebee1982,

 

Were you trying to spend more than the single transaction limit of £40?

 

James

@James_B  No just £10 

James_B
EE Community Manager
EE Community Manager

Hi @Deebee1982,

 

Are you still seeing the same error message today?

 

James