Playstation store Add Funds to Wallet

[chozheng]

anyone try Playstation store Add Funds to Wallet  bill by mobile?

i try add £20 but keep "An error has occurred. Please try again."

I check my ee account , don't have a Spend Cap.

[chozheng]

UK.

Can CS check how much limit left in my monthly charge to mobile?

is add on accessories include in monthly charge to mobile limit.

Thanks

[James_B]

Hi @chozheng,

Yes, Customer Care an check your monthly spend so far. Add to plan accessories are not included in your charge to mobile limit.

James

[Deebee1982]

I’m having same issue not been able to add funds using mobile which I’ve done for years why all of a sudden do I get something went wrong error message 

[Deebee1982]

@chozheng im having same issue, did you solve it or not it’s got me stressed to bits 

[Deebee1982]

@James_B hi I’m having same issue and nobody over phone can figure out why as I don’t have any restrictions but when customer services asked me to type UNBAR to 150 the messages I got back was that they can’t lift the third party bar and to contact 150 but when I spoke to them about it I don’t have a third party bar on so I’m  infused of what is going on 

[James_B]

Hi @Deebee1982,

Welcome to the EE Community. 🙂

Could you have reached the monthly charge to bill limit of £240?

James

[Deebee1982]

@James_B  hi thanks for the reply no I haven’t used any over, I’ve spoke to a few people over phone whom can’t seem to understand why it won’t work 

[James_B]

Hi @Deebee1982,

Were you trying to spend more than the single transaction limit of £40?

James

[Deebee1982]

@James_B  No just £10 

[James_B]

Hi @Deebee1982,

Are you still seeing the same error message today?

James