@Dave1750 You’ll need to restore the device back to factory settings with iTunes on a PC. You’ll need to put the device in to DFU or recover mode first. You’ll also need to sign in on the device with the same iTunes account that’s it’s associated with or you’ll not be able to set it up, and you’ll loose all information from the device.
It’s not possible to gain access to the device if you don’t know the passcode unless you do as above.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
