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Phone Order

HW14
Investigator
Investigator

‎21-01-2021 12:36 PM

I order a Google Pixel 5 yesterday and set the allocated delivery to 8.00-10.00am today (21-01-21) and I haven't received anything and when I go to check my order delivery status I get:

 

"Sorry, we can't show your order details right now. 

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD."

 

I've had a 'Successful EE Order' Email but nothing since then.

0 Helpful
3 REPLIES 3
Jon_K
Former EE Employee

‎21-01-2021 02:43 PM

Hi @HW14.

 

Welcome to the community.

 

Did you get a text from DPD to confirm your delivery slot?

 

Jon

0 Helpful
HW14
Investigator
Investigator
In response to Jon_K

‎21-01-2021 02:59 PM

I haven't had an email or text from DPD as of yet no.

0 Helpful
Jon_K
Former EE Employee
In response to HW14

‎21-01-2021 03:21 PM

Thanks @HW14.

 

You'll get a text confirming your delivery slot once it is ready to be delivered.

 

If the order tracker isn't tracking your order, the only way to get an update is to get in touch with our Customer Care team.

 

Jon

0 Helpful