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Ordered early upgrade, but haven’t received anything from DPD

Ben_Miller
Investigator
Investigator

I ordered an early upgrade, I received the confirmation email, but when I went to enter my tracking number in today, there’s nothing. Says to wait for an update to the order. As it says 24 hour delivery, I’m confused why I haven’t got my phone. Haven’t received any email or text from DPD either. Please can someone explain... 

Thanks in advance

1 SOLUTION

Accepted Solutions

@Ben_Miller  That’s not a tracking number. Your order has been accepted but it hasn’t been processed that’s why you don’t have a tracking number.   I’ll would give customer services a call about this.  You’ll have to do this tomorrow now though. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

@Ben_Miller is it a tracking number or an XKN number?  A XKN number is a order number not a tracking number.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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It’s an xko number, does this make a difference? Just don’t understand 😕

@Ben_Miller  That’s not a tracking number. Your order has been accepted but it hasn’t been processed that’s why you don’t have a tracking number.   I’ll would give customer services a call about this.  You’ll have to do this tomorrow now though. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Okay thank you! Hopefully I’ll get it sorted!

Christopher_G
EE Community Support Team

Hi and thanks for ordering with EE, @Ben_Miller. 🙂

 

Let us know how you get on speaking to the Mobile Care team.

 

Chris