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Need to order a replacement SIM without Photo ID or a phone

kevdbrown21
Explorer

‎24-08-2021 02:02 PM

Lost my phone and need to order a new SIM card as I have a spare phone handy but I don't have any valid photo ID so can't get one in-store

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎24-08-2021 02:10 PM

@kevdbrown21  Then you need to call customer services so one can be posted to you. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Leanne_T
EE Community Support Team

‎24-08-2021 02:14 PM

Hi @kevdbrown21

 

Thanks for coming to the community.

 

To report the lost SIM card, please call us on 07953 966 250, our Mobile Care team will block the SIM card and send you a replacement with the same number.

 

Please see our What should I do if my phone is lost or stolen? Help page for more details.

 

Leanne 🙂

0 Helpful
kevdbrown21
Explorer
In response to Leanne_T

‎24-08-2021 02:34 PM

I don't have a phone to call anyone on. The spare phone I have doesn't have a SIM card in. Is there no online way to do this?

0 Helpful
Leanne_T
EE Community Support Team
In response to kevdbrown21

‎24-08-2021 02:42 PM

Hi @kevdbrown21

 

Sorry you would need to call us to organise a new SIM card to be sent to replace the lost SIM. 

 

Leanne.