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Need help with pay as you go

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soheila
Visitor

‎15-11-2021 07:48 PM

My contract ran out while I am aboard. I now want to have my number and be pay as you go customer. How can I do this while I am in Germany? I tried to call customer service but couldn't get through after 30min wait and as I am calling from my German number. It is expensive. Please help..

there is no live chat either 😞

 

Thanks

Soheila 

0 Helpful
1 SOLUTION

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XRaySpeX
EE Community Star
EE Community Star

‎15-11-2021 07:58 PM

@soheila : You need to call CS to give 30-days notice to cancel your contract & move the no. to PAYG. However as you'll be switching to PAYG while abroad you can't now use it until you return to UK. EE PAYG SIMs need 1st activating on EE's home UK network. 

 

Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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XRaySpeX
EE Community Star
EE Community Star

‎15-11-2021 07:58 PM

@soheila : You need to call CS to give 30-days notice to cancel your contract & move the no. to PAYG. However as you'll be switching to PAYG while abroad you can't now use it until you return to UK. EE PAYG SIMs need 1st activating on EE's home UK network. 

 

Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP