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My New plan.

Vrgm52
Investigator
Investigator

‎31-08-2021 10:50 AM

  1. I have just done a upgrade for a new phone and plan as I was on a sim only one which was for £12.54 before I upgraded I have just looked at my plan details and I don't understand the part where it says July payment is £59.00 as I have already paid for July and August on the 23rd that is my payment date could you advise please.
0 Helpful
4 REPLIES 4
Vrgm52
Investigator
Investigator

‎31-08-2021 11:03 AM

Hi I have just posted a message regarding my upgrade plan and I forgot to say my plan started on the 27th of August. 

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎31-08-2021 11:36 AM

@Vrgm52 : How much is your new plan?

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Vrgm52
Investigator
Investigator
In response to XRaySpeX

‎31-08-2021 12:07 PM

Hello it is an Essential plan for 10gb of data and unlimited texts and unlimited minutes it was £59.00 but that price part was crossed out and it is for £51.50 as I have a £7.50. Discount on my EE account that is what the helpful EE lady said that this is what it would be per Month I have added insurance that is £10.80 so the whole bill will be £62.30.per month hope this helps

0 Helpful
Christopher_G
EE Community Support Team
In response to Vrgm52

‎31-08-2021 12:50 PM

Hi @Vrgm52

 

Welcome to the community.

 

It may be easier to have a chat with our Mobile Care team. They have access to your account and will be able to check everything's OK from our side.

 

Chris

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