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'Mifi' (mobile wifi) device using EE sim-Teams calls buffering or cut off - why?

The_Polygon
Investigator
Investigator

‎02-03-2021 10:20 AM

I have a 4G compatible unlocked mifi device (TP-Link M7350 model) in which I use an EE sim.

 

The EE coverage is good for everything except Microsoft Teams audio and video calls; mid-call, the video and audio start buffering and usually end up losing connection. It didn't happen that often with Skype.

 

Confusingly, it doesn't happen every single time, sometimes, I can go through an entire call without being cut off.  Why does this happen?

 

 

0 Helpful
10 REPLIES 10
Leanne_T
EE Community Support Team
In response to The_Polygon

‎03-03-2021 09:01 AM

Hi @The_Polygon

 

Thanks for coming back to us. 

 

I would suggest when this happens reporting this on our EE Coverage and Network Status Checker and select 'I have a problem', we will get this looked into and let you know if there are any problems in the area that could be causing this

 

Thanks. 

 

Leanne.

0 Helpful