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Lost phone

Scholes8
Visitor

‎27-01-2021 07:06 AM

Hi.  I’ve lost my phone and it’s only due for an upgrade in November 2022,  what can I do?

0 Helpful
1 REPLY 1
Katie_B
EE Community Support Team

‎27-01-2021 07:49 AM

Hello @Scholes8. 

 

I am sorry to hear this. 

 

Is your phone insured?

 

If not, there would be a fee required to upgrade for a new device. 

 

If your not looking to upgrade, you can request a replacement SIM so you can continue to use your services in on another phone. 

 

I would also recommend reporting this to our customer service team who can block your lost phone and suspend your SIM that is in the device.

 

Katie 🙂

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