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Lenovo yoga c640

Misslg88
Contributor
Contributor

‎26-09-2020 03:07 PM - edited ‎26-09-2020 03:10 PM

Hi

 

I just wondered if anyone had actually recieved these yet?  I only placed my order last week for one and was told they were out of stock but would get one as soon as they were back in stock and should hopefully hear something next week.  The last question i see asking this question was back in august so just wondered if i should wait

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6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

‎26-09-2020 03:38 PM

@Misslg88  I would call customer services about the his 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Misslg88
Contributor
Contributor
In response to Chris_B

‎26-09-2020 03:45 PM

Hi

 

I already have been in touch with customer services as i placed the order through live chat and the advisor said it had gone through but i got no confirmation so i called the next day and the advisor i spoke to said that he could see it was confirmed but i had not received confirmation as they were not in stock but would get one as soon as in stock and should hopefully hear something in a week?

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James_B
EE Community Manager
EE Community Manager
In response to Misslg88

‎27-09-2020 08:32 AM

Hi @Misslg88,

 

Welcome to the EE Community. 🙂

 

You'll receive a text message from DPD with tracking details as soon as your order is dispatched.

 

Thanks

 

James

 

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edspicer
Visitor
In response to James_B

‎02-10-2020 07:24 PM

Hi i am in the same position, i had an email stating they were back in stock but no delivery dtails, is there an indication as to when these might be getting despatched please?

 

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James_B
EE Community Manager
EE Community Manager
In response to edspicer

‎03-10-2020 08:33 AM

Hi @edspicer,

 

When did you receive an email to say it was back in stock?

 

Did the email include any delivery guidance?

 

Thanks

 

James

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WhySoNervous
Visitor
In response to James_B

‎13-11-2020 10:27 AM

13th November same issue. Placed the order on the 9th, had an confirmation e-mail and called in next day. They’ve told me that will be delivered on 13th.

 

called again on 13th as no update online and they’ve told me blunt that I need to call again in a week maybe they will have it by then. 

is EE selling a product that is NEVER out of stock? Is EE customer care not very good with they’re customers? For a customer that has an average bill of £170 a month I think this is **bleep**take.

 

 

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