The EE Community

Updated to eSIM card Now now no service

Scam to all numbers from 150

I got this text today - from 150. All the numbers on my account t got it at exactly the same time - reported to EE but not able to report that it was to all the numbers. We have unlimited calls and data so guess it’s a scam. “Hi from EE. Heads up - w...

Factory reset of TV Box Pro

When I first set up my hub and TV box back in January 2024 the instructions were ambiguous (EE support acknowledged this). As a result I didn't set it up to use Freeview via the aerial and have regretted it ever since because I lost PBS America and T...

how do I cancel cyber security on my mobile

I set up Cyber Security by mistake on my mobile, how do I uninstall (cancel) it please ?

Coverage in Queslett and Pheasey

We are aware of a signal issue that is affecting some of our customers in the Queslett and Pheasey area. Our mast in the area had to be removed from the existing site at the end of May 2025, as this was requested by the site owner.  Our engineers ...

Suspended account

I have received a notice that my account is suspended and my bill needs paying on my app. I’ve gone to pay but it’s then saying I’m all paid up, but my phones definitely disconnected as I can’t call anyone. 

Trade In allowance not deducted from bill.

Hi, I upgraded and did the trade in thing, which HAS been received, but I just got my bill and there is no £14 deduction on it??Also on my bill there's a £6.98 charge saying "MAIN" that I've no idea what for??

Nightmare Bedlinog Mast

So I live in South Wales, in a town called Bedlinog.The mast here has been completely down since Last Monday, so a full week now.EE have told me that they keep requesting access to this mast via the company Arqiva and keep getting denied. After speak...

SCAM DISCOUNT CALL AGAIN!!

New number +44 20 8129 4570sick to death of these calls!