I am in Russia. Help please.

[Alexbovl]

Good day. I bought a phone motorola razr 2019 on EBAY.. As the seller said, he was connected to your EE system. I am in Russia. The phone is in my hands, the seller sent it to me and the phone is in excellent condition. I cannot unblock it. On your website and services, I have read all the instructions and rules, everything is clear and understandable. But I had a problem when registering my personal account, I do not have a cell number for your country and EE network. I am willing to pay and go through all the unlock paths. I ask for help and instructions on how to register, unlock my phone. My cell number is xxxxxxxxxxx, my mail is xxxxxxxx@xxxx.xx. I ask for help and feedback.

[mod edit: please do not post personal information on the public board. Thanks!]

[XRaySpeX · Accepted solution]

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

If that is the case your only remedy is against whoever you got the phone from.