HU178 EE mast nightmare

[gadger]

Own Huawei B535 router with 4G EE 100GB sim. Virtually no download speed since April. EE shop say new mast could take till September 😞

Help!

[bristolian]

Hi @gadger 

Welcome to the community

When you say "virtually no download speed" - can you put a figure on that, and does it vary at all?

And by means of a first-line check, are there any network issues reported on the status tool ? Use "check network" to lookup known issues, and potentially also "report a problem" if nothing's showing.

[gadger]

From 5 sec to 10 minutes to load a page and downloading often impossible. Network issues reported on the status tool say 'NO issues'! very frustrating. Local EE shop say they have had mast problem since my speed issues started in April but say could be months before finished. Does not add up or make sense.

[mikeliuk]

Hi @gadger ,

Is the same poor performance confirmed with the SIM transferred to a mobile phone?

This can be ignored if you are not confident or able to try this.

Presumably fast.com and speedtest.net both show appalling latency. Are you able to force 3G and see the same?

[bristolian]

Do you, or any friend/relations have an EE mobile phone that could be used to compare data speeds? If there is a network issue, a phone would be affected in a very similar way to your data device.

Have you used the "report a problem" link on the status checker to provide details of your issue to EE network teams?

That will let them take a closer look at the network in your area, and perhaps identify an issue that hasn't been spotted yet.

[gadger]

"report a problem" consistently say 'no problem in my postcode' - the EE shop say there is so somethings' wrong.

I use a '1p' sim in my phone which piggybacks EE network which has also the same fault.

If I can try my router sim in my phone tomorrow like others have also kindly suggested then I will report back.

I'm not that techy but enough to set up router and swap sims.

[gadger]

Thanks will try tomorrow on that . 

[bristolian]

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@gadger wrote:

"report a problem" consistently say 'no problem in my postcode' - the EE shop say there is so somethings' wrong.

---

I appreciate you may not know this, but if the EE shop say there is a fault - but the status checker says otherwise - I would query with the shop staff whether they have reported the perceived issue.

If they haven't, they should do so. If there is an (as-yet undiagnosed) network issue, then it may be that increased numbers of users reporting their issues, is what causes a diagnosis to be made.
 

[EssexBoyEE]

log into your Huawei Routers Dashboard / Admin Page, after you have logged in, copy and paste one of My API Inquiry Strings, as below, into URL Search bar and click return or search, it should bring up a String of Info. Copy and Paste the Info on here or paste a Screenshot of it.

If your Router Login is 192.168.8.1 then use -

http://192.168.8.1/api/device/signal

If your Router Login is 192.168.1.1 then use -

http://192.168.1.1/api/device/signal

[XRaySpeX]

@EssexBoyEE : What "My API Inquiry Strings"? Where?