Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Going to be charged for a phone when i havent received return postage bag from e

tspencer1
Explorer

‎18-02-2021 04:52 PM

I haven't received my return package to send my old phone back, as i have recently upgraded my phone. I have until the 23rd, otherwise i get charge 350 pounds. What should I do?

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎18-02-2021 05:15 PM

Hi @tspencer1 

 

Have you called and spoke to EE about the return bag? 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
tspencer1
Explorer
In response to Northerner

‎18-02-2021 05:18 PM

No, I have received multiple text saying how it was on its way, but that was even before I received my new phone. Calling them is probably the best way.

0 Helpful