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Fradulent email - renewal EE plan failed

Amanda_Hall4444
Visitor

‎27-04-2020 04:29 PM

HI All

 

I have been trying to contact EE but cannot get through I believe there is a fradulent email going around stating renewal EE plan failed - can anyone help me

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎27-04-2020 04:31 PM - edited ‎27-04-2020 04:32 PM

@Amanda_Hall4444   Have you tried upgrading your contract?    If you haven’t then it will be a scam. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Christopher_G
EE Community Support Team

‎28-04-2020 10:48 AM

Hi @Amanda_Hall4444

 

Welcome to the community.


What was the email address that the email came from?


Chris

0 Helpful
CD12
Visitor
In response to Christopher_G

‎28-04-2020 11:07 PM

I also received this email. I am assuming it is fake, as I am not due for renewal. Google seems to confirm it. I will wait and see if I am disconnected!

0 Helpful
Leanne_T
EE Community Support Team
In response to CD12

‎29-04-2020 09:49 AM

Hi @CD12

 

Thanks for coming to the community.

 

Could you please forward this email to phishing@ee.co.uk we will get this looked into.

 

Please don't click on any links within the email and enter any password details or payment information.

 

Our Scams: Information about scams currently circulating post has helpful advice on scams and staying safe online.

 

Thanks.

 

Leanne.

0 Helpful