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Forgotten lock screen pattern

AdsAfz
Investigator
Investigator

Hi

 

I've recently purchased a Samsung S21 and use my fingerprint to unlock and use my phone.

 

However, I have forgotten the lock screen pattern which is needed if I were to switch the phone off/on.

 

My fear is that if my phone were to be reset of turned off, it would become inaccessible. 

 

Any ideas on how I can change/remove the pattern? 

1 SOLUTION

Accepted Solutions
James_B
EE Community Manager
EE Community Manager

Hi @AdsAfz,

 

Welcome to the EE Community. 🙂

 

You can also unlock your phone remotely using Find My Mobile. For more details, please see www.samsung.com/uk/support/mobile-devices/i-cant-unlock-my-device/.

 

Hope this helps.

 

James

View solution in original post

9 REPLIES 9
XRaySpeX
EE Community Star
EE Community Star

If you've forgotten your unlock pattern you'll need reset your phone & lose all your data.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Thanks for your reply. Are you saying I need to reset even though I can,
access my phone via fingerprint? Thanks

Go into settings and change your pattern. It should only ask you for your fingerprint for security.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below

If that don't work go and change the unlock security to nothing and then out back to fingerprint it'll ask you how you want the backup unlock again and you can choose a pattern again.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
Hi BrandonH

It asks for my current pattern, allows me to make one attempt and then
makes me wait 30 seconds before I can make another attempt.
I have to enter the current pattern first. Otherwise I don't get any
options.
James_B
EE Community Manager
EE Community Manager

Hi @AdsAfz,

 

Welcome to the EE Community. 🙂

 

You can also unlock your phone remotely using Find My Mobile. For more details, please see www.samsung.com/uk/support/mobile-devices/i-cant-unlock-my-device/.

 

Hope this helps.

 

James

Thanks @James_B. You're an absolute life saver.

 

When I went to the URL the instructions were so explicit. Searching Google and YouTube was of no use in finding a resolution. 

James_B
EE Community Manager
EE Community Manager

No problem @AdsAfz 🙂

 

James