Enquries

[Loyalty]

Hello house , am new on this platform though. But I register on the platform to a phone which I did and the deduct the upfront payment in my account but I didn't get any notification if the order is successful or not 

Secondly I didn't get any notification regards the delivery although am not using EE network yet. How do I go about it. 

Thirdly I try to call the customer service through but is not going through due different network 

[Chris_B]

@Loyalty  Try this number +44-800-956-6000.  If your dialling 150 from a different network device it’ll never go through to EE customer services, you need an EE sim in your device for that to work. 

[Leanne_T]

Hi @Loyalty

Thanks for coming to the community 🙂

When did you place the order?

Also, which device did you order? if you can include colour and memory size, that would be great.

Leanne 🙂

[Loyalty]

Iphone 12 pro, gold colour 128g

[Leanne_T]

Thanks @Loyalty

When did you place the order? 

The iPhone 12 Pro 128GB in Gold, is showing in stock.

Thanks 🙂

Leanne.

[Loyalty]

Yesterday 12/8/2021

[Loyalty]

I only got message regards confirming my email and phone number which it was confirmed despite its not EE network number. But I believe it shouldn't be a barrier when the number will coming with the phone. 

[Leanne_T]

Hi @Loyalty

Did the message ask you to give us a call to confirm the details? 

Thanks 🙂

Leanne.

[Loyalty]

No , just confirm my number via my account through web browser not application. Although I try to call but I don't have EE number yet it keeps bouncing 

[Leanne_T]

Thanks @Loyalty

Have you received an email confirming your order?

You can call us on 0800 956 6000, no EE number will be needed. 

Thanks.

Leanne.