Early upgrade

[vexdecore]

I have received an offer of 100% off early upgrade fee, but when I go to checkout, it's stull there. Is it a glitch?

[Leanne_T]

Morning @vexdecore

Thanks for coming to the community. 

If you give our Mobile Care team a call on 150, they can help you with the early upgrade
offer you have received. 

Thanks 🙂

Leanne. 

[Sconnie86]

I am the same. Says cause I am a loyal customer...but at checkout the full balance of my contract is required to be paid.

Not very helpful if your only offering this via the website but can't take advantage of it 

[Jon_K]

Hi @Sconnie86.

Welcome to the community.

If you can give our Customer Care team a call and explain what is happening, they will be able to help you further.

Jon