Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Do I get a new sim with my new phone?

Go to solution
Yaffle
Visitor

‎27-11-2020 11:45 PM

I’ve ordered my new phone on a new contract (my old contract has finished). The order pages are unclear - I’m “upgrading” contract and having a new phone; the info says that for contract upgrades you won’t get a new sim but new phones do. I’m keeping the same phone number. Should I receive a new sim or not - I’m confused. 
Please no rudeness, I have adhd & can struggle to understand things sometimes. 

0 Helpful
1 SOLUTION

Accepted Solutions
Go to solution
XRaySpeX
EE Community Star
EE Community Star

‎28-11-2020 12:15 AM

As an upgrade you don't need a new SIM but you'll probably be sent 1 just in case the old SIM is faulty. Just put your old SIM in your new phone & continue using it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

1 REPLY 1
Go to solution
XRaySpeX
EE Community Star
EE Community Star

‎28-11-2020 12:15 AM

As an upgrade you don't need a new SIM but you'll probably be sent 1 just in case the old SIM is faulty. Just put your old SIM in your new phone & continue using it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP