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Coronavirus

KIRSTYH19881
Explorer

‎17-06-2020 01:53 PM

  1. Ive been laid off my job due to the coronavirus, so im going to struggle to pay my bill the next few months, so what help can you give me please 
0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎17-06-2020 01:54 PM

@KIRSTYH19881  You’ll need to call customer services and explain your situation. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
James_B
EE Community Manager
EE Community Manager

‎17-06-2020 03:56 PM

Hi @KIRSTYH19881,

 

Welcome to the EE Community.

 

We’re here to help our customers through this difficult time. Some of our customers will understandably be concerned about how the impact of Coronavirus will affect their livelihoods. If customers have concerns about paying their bills, they should contact us and we’ll help work out what would be best for them.

 

Please find more information on how we can support our customers and how they can contact us here:

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/what-should-i-do-if-i-cant-pa...

 

James
 

0 Helpful
KIRSTYH19881
Explorer
In response to James_B

‎17-06-2020 04:15 PM

Its all sorted now, I spoke to customer service. 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to KIRSTYH19881

‎17-06-2020 04:26 PM

Thanks for letting us know @KIRSTYH19881 🙂

 

James

0 Helpful