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Canon Printer will not connect

Harley70
Visitor

‎01-06-2021 01:04 PM

Hi,

I have recently upgraded to fibre broadband and am now unable to connect my canon printer wirelessly to my laptop. The router shows the printer is connected to the router but when i run the printer software the laptop says it is unable to find the printer. I had no issues previously with the standard wifi.

 

Please help

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎01-06-2021 01:36 PM

@Harley70  Have you setup the printer software on the laptop via the new router connection ?  You need to do this as the software on the laptop is trying to find the printer via your old connection. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Northerner
EE Community Star
EE Community Star

‎01-06-2021 06:48 PM

Hi @Harley70 

 

Have you still got the usb cable? You can set up the WiFi via the usb and pc software. From experience setting up wireless doesn't work well but setting up wireless via the usb seems to work better. Once done you can ditch the cable. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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